Trust Mark approved - kitchens | bathrooms | bedrooms | interiors | Sutton | Cheam | Surrey

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Government Standards

What is TrustMark

TrustMark is a quality mark which operates a framework under which 26 scheme operators work in the RMI (repair, maintenance and improvement) sector, including trade associations, local government trading standards teams, and independent scheme operators. These schemes are approved to carry the TrustMark logo and recruit reputable and trustworthy tradesmen. This enables the TrustMark scheme operators to promote improved RMI sector standards, and tackle related issues such as better enforcement. All of these scheme operators are audited annually by TrustMark, to ensure processes, standards and complaint procedures are being maintained.
If you want to know more about the standards we expect all approved scheme operators and TrustMark registered firms to meet - please see the Core Criteria download link below or contact the TrustMark office on tel: 01344 747 241 or e.mail: to obtain a copy.

The TrustMark Core Criteria will now be reviewed and updated every year. This is an 18 page document setting out the standards they have to operate to and detailing:

   Scheme operator's organisation
   Members Code of Practice
   Members assessment and monitoring
   Customer care
   Disciplinary processes
   Warranty protection
   Branding & communication
   Monitoring by TrustMark Board

Download: Core Criteria Document, Version 6 - 2014

Many of our approved scheme operators insist their tradesmen meet higher standards due to the requirements of the particular specialist trade and it is always worth finding out exactly what they require of their members so that you know what you are entitled to expect.

In return, you as the customer are expected to:

   Deal fairly with the firm
   Agree a fair price for good work
   Pay quickly when the job is finished

TrustMark approved tradesmen: key benefits
What makes selecting TrustMark tradesmen so worthwhile?

   A firm's technical skills have been independently checked through regular on-site inspections, as well as checks on their trading record and financial status;
   Firms have signed up to a code of practice that includes insurance, good health and safety practices and customer care;
   The approved scheme operator has checked and will continue to monitor the firm's quality of work, trading practices and customer satisfaction;
   Firms are able to offer an Insurance Backed Warranty;
   Deposit Protection Insurance is available for consumers in the event a firm should cease trading;
   Firms will be able to tell you about any building regulations you must comply with and may also be able to provide appropriate certificates;
   If you have a problem or disagreement with the firm, there will be a clear and user-friendly complaints procedure to help resolve the issue;
   The scheme is fully supported by Government, the building industry and consumer protection groups.
   All of these checks will give you - Peace of Mind

If a firm displays our TrustMark logo you know that we have approved and inspected the firm through one of our scheme operators and found that the firm meets the required Government endorsed criteria as described above. Find out more on how to avoid rogue traders.
Important Note:

When employing a TrustMark tradesman always check they are 'licensed' for all the trades / work you are asking them to carry out. This can be done by looking on our website by searching under the 'trade' then 'their company name' and finally 'more information' - you will then see a list of the 'only' trades that the firm is licensed for under the protection and standards offered by TrustMark.

Employing a Tradesman

Are you about to hire a tradesman to work in your home or garden?

Whether the job is big or small, there are certain steps we advise you to take. For your own protection, please take a few minutes to read this advice. Following these guidelines could save you time, money and a lot of stress.
When employing a TrustMark tradesman always check

They are 'licensed' for all the trades / work you are asking them to carry out. This can be done by looking on our website by searching under the 'trade' then 'their company name' and finally 'more information' - you will then see a list of the 'only' trades that the firm is licensed for under the protection and standards offered by TrustMark.
When employing a tradesman you are advised

How do I know a tradesman is trustworthy?

If a firm is TrustMark registered, it is working to a code of practice set down by an approved Scheme Operator such as the  KBSA who's standards  greater confidence andoffer protection. To find out more about the Government-backed standards for approved tradesmen/firms, see: Standards. View information on how to avoid rogue traders.
What standards of workmanship can I expect?

We don't expect TrustMark tradesmen to walk on water - but we do expect them to do a good job. TrustMark registered firms are checked and monitored against recognised British, international or industry standards. We aim to ensure you receive a good standard of workmanship and that any complaint will be treated fairly if there is a problem. If you are unhappy with the service you have received from a TrustMark registered firm, follow the guidance in: If things go wrong
How do I know the firm is financially sound?

A tradesman's/firm's trading record and financial position is checked when they first join the scheme. But such checks can never guarantee a firm will not hit financial difficulties - that's why we insist all registered firms offer you the opportunity to buy a Warranty giving you some increased protection if the firm should go out of business. To find out more about standards for approved Scheme Operators and their firms see: Standards
Who checks up on these tradesmen?

TrustMark's approved Scheme Operators (which include trade associations, local authorities / Trading Standards, certification inspection schemes and commercial organisations) check the performance of their registered firms.
So who checks up on the approved Scheme Operators?

We do. The TrustMark team monitors approved Scheme Operators on behalf of the TrustMark Board. The Board reviews each approved scheme operator's performance, taking into account an independent assessment of the quality of their work, how they handle complaints, and so on. To find out more about the Government-endorsed standards for approved Scheme Operators see: Standards

To follow best practice and:-

   Be specific and set out a detailed, clear brief when requesting  quotes.
   Ask friends and family for a recommendation and check the TrustMark website at to ensure that the tradesman is registered for the particular trades you require
   Use a firm that advertises using a landline phone number and be very wary of those only willing to give you a mobile number
   Seek references, speak to previous customers and if a reasonable sized job, visit previous jobs
   Don't just go with the cheapest, consider your ability to communicate with the firm and the quality of their work
    Always use a written contract as it offers you protection if anything does go wrong
   Agree in writing any changes to the agreed contract value and ensure these are agreed in writing before the work is done


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